Cancel or reschedule more than 48 hours before your scheduled service time.
Booking Information
Booking Terms &
Booking Terms &
Service Information
Everything you need to know before your cleaning appointment is confirmed — from booking details and access requirements to pricing, payments and rescheduling.
✓ Adelaide Local
✓ Fully Insured
✓ Professional Service
Booking Confirmation
Confirmed once required details and service time are agreed.
Clear Pricing
Quotes are based on property size, service type and scope.
Safe Access
Customers are responsible for providing safe access.
Flexible Communication
Contact us as early as possible if your plans change.
Cancellation Policy
Clear cancellation rules, so there are no surprises.
We understand that plans can change. Please give us as much notice as possible so we can reorganise our team and offer the appointment to another customer.
A charge of 25% of the booked service price may apply when a booking is cancelled between 24 and 48 hours before the service.
A late cancellation charge of 50% of the booked service price may apply when less than 24 hours' notice is provided.
Same-day cancellations, no-shows or no-access appointments may attract a charge of up to 100% of the booked service price, depending on the circumstances.
Genuine emergencies
We understand that genuine emergencies can happen. YD Commercial Cleaning Services may, at its discretion, reduce or waive a cancellation charge in exceptional circumstances. Please contact us as soon as possible.
01
Rescheduling
We will make reasonable efforts to move your booking to another suitable date and time, subject to availability. Repeated or short-notice changes may be treated as a cancellation.
02
No access or lockout
Customers are responsible for providing safe and reasonable access at the agreed time. If our team attends but cannot access the property, an attendance or cancellation charge may apply.
03
Commercial bookings
Recurring commercial services may have different cancellation, notice and termination requirements. Where a written service agreement applies, that agreement will govern.
Before You Book
A smoother booking starts with clear expectations
At YD Commercial Cleaning Services, we want every customer to understand what happens before, during and after a cleaning appointment.
These booking terms explain the information we need, how appointments are confirmed, how pricing works and what customers can do to help us deliver an efficient service.
If you are unsure about any part of your booking, our team is happy to discuss your requirements before the appointment is confirmed.
Simple Booking Process
How your cleaning booking works
We keep the process straightforward so you know what to expect from your first enquiry through to completion.
01
Request a quote
Tell us about your property, cleaning requirements, preferred service and any important instructions.
02
Discuss your requirements
We may ask questions about the property size, condition, access and specific areas that require attention.
03
Confirm the booking
Your appointment is confirmed once the required details have been received and the service time has been agreed.
04
Cleaning service
Our team attends the property and completes the agreed cleaning service according to the confirmed scope of work.
Important Information
Booking terms explained
Please review the following information before confirming your cleaning appointment.
1. Booking confirmation
A cleaning request is not considered confirmed until the required customer information has been received and the scheduled service time has been agreed.
Providing accurate information helps us prepare the appropriate service and allocate enough time for your requirements.
2. Customer information
Please provide accurate information about the property and cleaning requirements when requesting a booking.
Important details may include the property type, approximate size, number of rooms, condition of the property and any areas requiring special attention.
3. Pricing & scope of work
Cleaning prices depend on factors such as property size, service type, cleaning condition and the scope of work requested.
If the actual condition or requested work is significantly different from the information provided when the booking was arranged, additional work or charges may apply.
4. Property access
Customers are responsible for providing safe and reasonable access to the property at the agreed appointment time.
Please provide any access instructions, keys, entry codes or other information required for our team to enter safely.
5. Preparing for your cleaning
Customers can help make the service more efficient by removing personal valuables and providing clear access to areas that need cleaning.
Please let us know in advance about fragile items, restricted areas, pets or other special requirements.
6. Cancellations & rescheduling
If you need to cancel or reschedule your appointment, please contact us as soon as possible.
Cancellation charges depend on the notice provided. More than 48 hours' notice is normally free; 24–48 hours may incur 25%; less than 24 hours may incur 50%; and same-day cancellations, no-shows or no-access appointments may incur up to 100% of the booked service price.
7. Payments
Payment arrangements depend on the agreed service, quotation and customer arrangement.
Payment details and any applicable requirements will be communicated before or as part of confirming the service.
8. Additional work
Some properties may require additional cleaning beyond the original scope discussed during booking.
Where additional work is required, we will discuss the situation with the customer and explain any applicable additional charges where practical.
9. Special requirements
Please tell us before the appointment if your property has special cleaning requirements, restricted areas or other circumstances that may affect the service.
This helps our team prepare appropriately and provide a safer, more efficient service.
Before Our Team Arrives
How you can help us deliver a great clean
A little preparation can help our team spend more time cleaning and less time dealing with avoidable access or preparation issues.
Ask us about your cleaning requirements →
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Provide safe property access
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Share important access instructions
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Tell us about special requirements
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Secure valuable or fragile personal items
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Make sure required areas are accessible
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Contact us early if plans change
Our Service Standards
Why customers choose YD Commercial Cleaning
We aim to provide dependable communication, professional cleaning and a straightforward customer experience.
Fully Insured
Professional cleaning services with appropriate business and liability protection.
Quality Focused
We pay attention to the details that make your home, office or property feel cleaner and more comfortable.
Adelaide Local
Providing residential and commercial cleaning services across Adelaide and surrounding areas.
Customer Focused
We listen to your requirements and aim to deliver a service that matches the agreed scope.
Frequently Asked Questions
Booking questions answered
If you cannot find the answer you need, contact our team and we will be happy to help.
How is my booking confirmed? +
Your booking is confirmed once we receive the required customer details and confirm the scheduled service time with you.
How is the cleaning price determined? +
Pricing depends on factors such as property size, service type, condition and the scope of work requested.
Can I request additional cleaning? +
Yes. If you require additional areas or services, please discuss them with us. Additional work may require additional charges depending on the scope.
What happens if I need to reschedule? +
Please contact us as soon as possible. Reasonable notice helps us rearrange the schedule and manage your booking efficiently.
Do I need to provide access? +
Yes. Customers are responsible for providing safe access to the property at the agreed appointment time.
What if nobody is home? +
Please arrange an agreed access method with our team before the appointment if you will not be present.
Should I tell you about pets? +
Yes. Please let us know about pets or other circumstances that may affect safe access or the cleaning service.
How are payments handled? +
Payment arrangements depend on the agreed quotation and service. Payment details are communicated as part of the booking arrangement.
What happens if the property needs more work? +
If the actual condition or requested scope is significantly different from what was discussed, additional work may be required. We will discuss this with you where practical.
What are the cancellation charges? +
More than 48 hours before the booking is normally free. Cancellations between 24 and 48 hours may incur 25% of the booked service price. Less than 24 hours may incur 50%. Same-day cancellations, no-shows or no-access appointments may incur up to 100%, depending on the circumstances.
What if I have a genuine emergency? +
Please contact us as soon as possible. YD Commercial Cleaning Services may reduce or waive a cancellation charge at its discretion in exceptional circumstances.
Who can I contact if I have questions? +
Contact YD Commercial Cleaning Services on 0430 049 865 or use our online contact form. We are happy to discuss your cleaning requirements before confirming your booking.
Ready to get started?
Let's make your space cleaner
Tell us what you need cleaned and we'll help you find the right cleaning solution for your property.
Why YD Cleaning
Why Book Your Cleaning With YD?
A straightforward booking process with clear service requirements and professional cleaning support.
Convenient Scheduling
Discuss your preferred date and time when arranging your cleaning service.
Clear Scope
We clarify the requested service so the cleaning team understands the expected work.
Responsive Communication
Booking details and service requirements can be discussed directly with our team.
Professional Cleaning
Cleaning is carried out with attention to the specific requirements of the property.
Multiple Service Options
Choose from a broad range of residential and commercial cleaning services.
Adelaide Service
Bookings are available for properties throughout Adelaide and surrounding areas.
Helpful answers
Booking terms FAQs
Essential answers about booking confirmation, payments and access expectations.
How is my booking confirmed?
Your booking is confirmed once we receive the required customer details and confirm the scheduled service time.
What if I need to reschedule?
Please notify us as soon as possible; reasonable notice helps us rearrange the service without extra fees.
Do I need to provide access?
Yes, customers are responsible for safe access at the scheduled time. If access cannot be provided, additional charges may apply.
How are payments handled?
Payment terms depend on the agreed arrangement and final quote. We confirm payment details before the service begins.