01
Website use
This website is operated by YD Commercial Cleaning
Services. By using this website, you agree to use it
lawfully and respectfully.
Website information is provided for general
information and may be updated from time to time.
Service availability, pricing, promotional offers
and service descriptions may change without notice.
- Do not misuse or attempt to disrupt the website.
- Do not use website content for unlawful purposes.
- Do not submit misleading or fraudulent information.
- Do not attempt unauthorised access to website systems.
02
Cleaning services
YD Commercial Cleaning Services provides residential,
commercial and specialised cleaning services across
Adelaide and surrounding areas.
The exact cleaning tasks included in a service depend
on the service selected, property condition, size,
access and the agreed scope of work.
Important:
Please tell us about any unusual conditions,
hazardous materials, heavy soiling, renovation
debris, mould, pests or other specialist requirements
before the booking.
03
Quotes and pricing
Quotes are based on the information available to us
at the time of enquiry. The final price may depend on
the actual condition, size and requirements of the
property.
Where the scope of work changes significantly from
the information originally provided, we may contact
you before carrying out additional work.
- Quotes may be subject to property conditions.
- Additional services may attract additional charges.
- Specialist cleaning may require a separate quote.
- Promotional discounts are subject to their stated conditions.
04
Booking confirmation
A cleaning appointment is considered confirmed when
the required customer information has been received
and YD Commercial Cleaning Services has confirmed the
agreed service time.
Customers should provide accurate information about
the property, service required, access arrangements
and any special requirements.
05
Customer responsibilities
Customers are responsible for providing accurate
information and preparing the property where
reasonably necessary for the agreed cleaning service.
- Provide accurate booking information.
- Provide safe access to the property.
- Inform us of pets or relevant property conditions.
- Remove valuable or fragile personal items where appropriate.
- Notify us of hazards before the cleaning begins.
- Provide access to necessary areas included in the booking.
06
Property access
Customers must provide safe and reasonable access to
the property at the agreed appointment time.
If our cleaners cannot access the property, cannot
safely enter the premises or are required to wait for
an extended period, the appointment may need to be
rescheduled.
Access reminder:
Please provide keys, access codes, parking information
or other entry instructions before the appointment
where required.
07
Payments and invoices
Payment arrangements are confirmed as part of the
booking process. Depending on the service, payment
may be requested before, during or after the service.
Where an invoice is issued, payment is expected
according to the payment terms stated on that invoice.
Customers should contact us promptly if they believe
an invoice contains an error or if they have a
question about a charge.
08
Cancellations and rescheduling
We understand that plans can change. Customers should
contact us as early as possible if they need to
cancel or reschedule a cleaning appointment.
Reasonable notice helps us manage our cleaning
schedule and offer the appointment time to another
customer.
Any cancellation or rescheduling charges, where
applicable, will be communicated according to the
booking arrangement and service type.
09
Cleaning scope and exclusions
Cleaning results can vary depending on the condition
and age of surfaces, existing damage, stains,
deterioration and the nature of the cleaning required.
Some substances or conditions may require specialist
treatment and may not be included in a standard
cleaning service.
Included according to service
Standard cleaning tasks agreed as part of
your selected service.
Specialist requirements
Certain hazardous, extreme or specialist
conditions may require separate assessment.
10
Cleaning quality and satisfaction
We aim to deliver a professional and consistent
cleaning service. If you believe an agreed cleaning
task has not been completed satisfactorily, please
contact us promptly.
We will review the concern and, where appropriate,
arrange a reasonable resolution based on the original
scope of work.
11
Property, damage and liability
Customers should advise us before the service of any
fragile surfaces, delicate materials, pre-existing
damage or special care requirements.
We take reasonable care while performing cleaning
services. Any concerns regarding damage should be
reported as soon as reasonably possible so the matter
can be reviewed.
Nothing in these terms is intended to exclude,
restrict or modify any rights or protections that
cannot legally be excluded under applicable
Australian law.
12
Commercial cleaning services
Commercial cleaning arrangements may include
additional requirements relating to access,
operating hours, security, site inductions,
workplace requirements and agreed cleaning schedules.
Where a commercial customer has a separate written
service agreement, that agreement may contain
additional terms specific to the business relationship.
13
Privacy and customer information
Information supplied through our website, enquiry
forms and booking processes is handled in accordance
with our privacy practices.
Please refer to our
Privacy Policy
for more information about how personal information
is handled.
14
Changes to these terms
YD Commercial Cleaning Services may update these
Terms & Conditions from time to time to reflect
changes to our services, business processes or legal
requirements.
The latest version published on this website will
apply to future website use and bookings, subject to
any separate written agreement.
